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An employee in Chicago submits a request using the Employee Center.

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An employee in Chicago submits a request using the Employee Center. The HR Case template associated with the HR Service defines the Skills needed, but not an Assignment Group. Using base platform functionality, which of the following is the first step the system takes to assign the Case?

A.

A Matching Rule assigns the Case to a group

B.

The Case must be manually assigned

C.

An Assignment Rule assigns tne Case to a group

D.

An Assignment Rule creates a list of possible assignees

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