A Service Desk Manager wants to use Unified Map to find active incidents or problems...

The Related items panel displays records associated with the selected CI, including active incidents, problems, changes, and other task-related information. This allows the Service Desk Manager to move from the CI’s topology to the operational records currently affecting or involving that CI.

The Overview panel presents summarized CI information. The Attributes panel displays field values belonging to the CI. The Application services panel identifies service associations and dependencies, but it is not the primary panel for listing related Incident and Problem records.

Unified Map is intended to combine CI details, relationships, service context, and operational information in a single graphical experience. Its filtering capabilities also allow users to focus on relevant CI types and business-critical elements when analysing a service or CI topology.

Therefore, Related items is the panel that provides the required active task information.

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