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The ServiceNow add-in for Microsoft Outlook enables you to manage workflows such as creating and...

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The ServiceNow add-in for Microsoft Outlook enables you to manage workflows such as creating and updating contacts and cases from within Microsoft Outlook. How could this feature positively affect customer experience?

A.

As email is being used fewer agents would be required to create cases so service costs would go down

B.

It is easier to report on data in emails which means managers would be better placed to track performance

C.

It can lead to taster resolution of customer issues and faster response to customer inquiries Most Voted

D.

It would guarantee less wait time for customers who chose to call the customer service center

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