ServiceNow CIS-CSM Question Answer
What is required to enable the Follow the sun field on the Customer Service Case form?
Nothing, it is a standard field
The value property on the form must be set to true
The plugin ‘com.snc.csm_time_recording’ needs to be activated
The value property on the form must be set to true and the field added to the case form
Explanation
TESTED 27 Oct 2025
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