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A customer service agent wants to escalate an account but is unable to use the...

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A customer service agent wants to escalate an account but is unable to use the Escalate Account related link on the Account form. What could be the reasons why the customer service agent is not able to use it? (Choose two.)

A.

No escalation approval flow is configured

B.

The parent account of the account to be escalated is not active

C.

The customer service agent is not assigned with the escalation requester role

D.

The account already has an open escalation record

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