The correct answer is D — $500,000 . CIRO's arbitration program provides an alternative dispute-resolution mechanism for eligible disputes between clients and CIRO-regulated Investment Dealers. Unlike an OBSI recommendation, an arbitration decision is legally binding , and CIRO rules require participating Investment Dealers to comply with the arbitrator's decision.
CIRO's current Arbitration FAQ states explicitly: “Through the CIRO Arbitration Program, arbitrators can award up to $500,000.” CIRO's current financial-compensation comparison also lists the arbitration award limit as up to $500,000 , compared with OBSI's compensation recommendation limit of up to $350,000.
This distinction is examination-relevant because the available complaint and compensation channels differ in cost, formality and legal effect. OBSI is generally free to the consumer, but its recommendations are not binding; arbitration involves costs but produces a binding decision. Court proceedings have no comparable CIRO-imposed monetary award limit.
CIRO previously consulted on modernization proposals that included potentially increasing the arbitration limit, but the current operative CIRO investor guidance continues to specify $500,000 . Thus, $500,000—not $350,000, $650,000 or $750,000—is the applicable examination answer.
The CIRE syllabus explicitly requires understanding of OBSI, litigation and CIRO's arbitration program as client recourse mechanisms.
Study Guide Reference: CIRE Element 4.2 — Client Complaint Handling and Reporting: OBSI, litigation and CIRO arbitration.
