According to the HRPA Human Resources Competency Framework (Functional Domain: Total Rewards), effective communication of compensation details is a structured process that begins with defining the objectives of the communication plan.
Before any messaging, materials, or channels are developed, HR professionals must identify what they aim to achieve through compensation communication — for example, improving transparency, enhancing understanding of pay structures, or reinforcing the link between performance and rewards.
Extract:
“Defining communication objectives is the first step in designing compensation communication plans, ensuring alignment with organizational goals and employee understanding.”
(HRPA Competency Framework – Total Rewards, CHRP Level, Key Competency: Communicate Compensation and Benefits Information Effectively)
Sequential Process:
Define objectives – What is the purpose of the communication?
Develop the strategy – How and through which channels will it be communicated?
Implement and evaluate – Assess clarity and employee understanding.
Option Analysis:
A (Defining the objectives): Correct — establishes direction for communication efforts.
B: Occurs after defining objectives.
C: Evaluation occurs post-implementation.
D: Information collection supports planning but is not the first communication step.
Therefore, A. Defining the objectives is the correct answer, as it is the essential first step in the compensation communication process.
Verified Reference Summary:
HRPA Human Resources Competency Framework – Functional Domain: Total Rewards
CHRP Knowledge Exam Blueprint – Compensation Communication and Implementation
HRPA Exam Preparation Guide – Communicating Total Rewards Information
