Due to continually missed service level agreements (SLAs), an enterprise plans to terminate its contract...

Ensuring a change management plan is in place is the best way to facilitate the transition from a vendor providing IT help desk services to the enterprise’s IT department, as it helps to define and implement the steps, activities, and resources needed to achieve the change objectives. A change management plan also helps to manage the risks, issues, and impacts of the change, and to communicate and coordinate with the stakeholders and staff involved in the change123. References := CGEIT Exam Content Outline, Domain 1, Subtopic C: Technology Governance, Task 3: Ensure that IT processes are compliant with relevant laws, regulations and contractual requirements.