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An enterprise's service center is experiencing long delays in fulfilling! T service requests and very...

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An enterprise's service center is experiencing long delays in fulfilling! T service requests and very low customer satisfaction. The BEST way to determine if staff competency is the root cause of these performance problems is to compare required staff competencies with:

A.

certification requirements.

B.

current skills inventory.

C.

training program completions.

D.

hiring and staffing practices.

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