Comprehensive and Detailed Explanation:
The CGEIT Review Manual 8th Edition, in its Governance of Enterprise IT domain, addresses ethical governance and policy enforcement. When ethical violations occur, the first step is to conduct a root cause analysis to identify why policies failed (e.g., lack of oversight, inadequate controls) and remediate based on findings. This ensures targeted solutions, such as enhanced monitoring or training. The manual likely references COBIT 2019’s MEA03-Managed Compliance with External Requirements, which includes root cause analysis for governance issues.
Option A: Revise policies is premature without understanding the cause.
Option C: Document CSFs is unrelated to addressing violations.
Option D: Strict penalties may deter but don’t address underlying issues.
Double Verification: The answer aligns with COBIT’s MEA03 and the CGEIT domain’s focus on ethical governance. Root cause analysis is a standard ISACA response to policy failures.
ISACA CGEIT Review Manual 8th Edition, Domain 1: Governance of Enterprise IT (focus on ethical governance).
COBIT 2019, MEA03-Managed Compliance with External Requirements.
ISACA Glossary (for definitions of root cause analysis), available at https://www.isaca.org/resources/glossary.