Comprehensive and Detailed Explanation:
The CGEIT Review Manual 8th Edition, in its Governance of Enterprise IT domain, emphasizes the role of the IT steering committee in aligning IT initiatives with business needs. To gain enterprise support for a significant change in customer response, the CIO should first engage the IT steering committee to secure strategic alignment, resources, and stakeholder buy-in. This ensures the change is prioritized and supported across the enterprise. The manual likely references COBIT 2019’s EDM01-Ensured Governance Framework Setting and Maintenance, which highlights the steering committee’s role in strategic decisions.
Option A: Empower IT staff is premature without strategic approval.
Option B: New policies require prior stakeholder agreement.
Option C: Training providers are a tactical step, not the first action.
Double Verification: The answer aligns with COBIT’s EDM01 and the CGEIT domain’s focus on governance structures. The steering committee is the primary ISACA mechanism for strategic change.
ISACA CGEIT Review Manual 8th Edition, Domain 1: Governance of Enterprise IT (focus on steering committee roles).
COBIT 2019, EDM01-Ensured Governance Framework Setting and Maintenance.
ISACA Glossary (for definitions of IT steering committee), available at https://www.isaca.org/resources/glossary.
