What is NOT typically included in service level agreements (SLAs)?

According to IFMA’s Finance and Business competency, Service Level Agreements (SLAs) define service expectations and performance metrics​.

Option D (Request for proposal - RFP) is part of procurement and is not included in SLAs.

Option A (Problem resolution procedures) ensures service consistency.

Option B (Billing or chargeback procedures) clarifies financial responsibilities.

Option C (Definition of services) sets expectations for deliverables.

SLAs focus on performance agreements, responsibilities, and metrics, while RFPs are used for vendor selection before an SLA is created​.