What mechanism should be used to evaluate the work of an outsourced property management contract?

Key Performance Indicators (KPIs) are essential for measuring the success of outsourced facility management services. The IFMA Finance and Business competency emphasizes performance-based contracts and measurable service levels​.

Option C (KPIs) is correct because quantifiable metrics ensure objective performance evaluation.

Option A (Checklist in Scope of Work) provides clarity but does not measure ongoing performance.

Option B (Describing Expected Performance) is important but lacks measurable targets.

Option D (Researching Best Practices) informs strategy but does not provide direct evaluation mechanisms.

KPIs enhance accountability, ensure service quality, and align contractor performance with business goals​.