A facility manager is responsible for this year's renovation projects.

A facility manager is responsible for this year's renovation projects. The Vice President has indicated that it is critical to develop and adhere to space and furniture standards while meeting corporate needs within budget. One of the most important projects is the renovation of four floors of a building which will house the Finance and Sales and Marketing Departments. In meeting with the management of each department, a list of needs that they expect in the renovations has been compiled. Some of the needs are easily met within corporate standards, while other needs would require unique solutions. The facility manager has been able to meet most needs of both departments and has also explained to the management of each department why all needs cannot be met.

A week after both departments move, the Vice President calls the facility manager and states employees in Sales and Marketing and Finance have indicated that they are dissatisfied with their space and that the facility manager was not responsive to their needs.

How should the facility manager verify that the groups are dissatisfied and rectify the situation?