You are conducting job development when you learn that a large on-line shopping merchant is...

 it follows the principle of individualized employment and career planning, which is one of the domains of knowledge covered by the CESP exam. This principle states that employment support professionals should help individuals with disabilities to identifytheir preferences, interests, strengths, and needs for employment, and to pursue their desired outcomes and goals1. Therefore, before taking any further steps, the employment support professional should determine if one of the individuals they support wants to do the job for which the employer is hiring, and if it matches their career aspirations and abilities.

Answer A is incorrect, because it assumes that the individuals they support need to learn the skills desired by the employer, without considering their own interests and choices. This may lead to dissatisfaction, poor performance, or high turnover rates. Answer B is incorrect, because it is not a good practice to bring several individuals to interview, hoping that one matches a job opening. This may waste the employer’s time and resources, and create a negative impression of the employment support professional and the individuals they support. Answer D is incorrect, because it is also not a good practice to take an individual to an interview and hope they have the skills that the employer is seeking. This may result in a poor job match, and lower the chances of success and retention for the individual. References: 1: CESP Exam Content Outline