A new agent your team built handles customer support tickets, but it routinely gets confused...

Option C applies an orchestrator-worker architecture to a request containing several distinct domains. Rather than making one agent continuously switch between billing, shipping, and product reasoning, an orchestrator can decompose the ticket, delegate each concern to an appropriately scoped specialist, track completion, and consolidate the resulting recommendations.

Anthropic describes this architecture directly: an orchestrator dynamically breaks down a task, delegates subtasks to worker agents, and synthesizes their results. Anthropic's multi-agent Research system similarly uses a lead agent that coordinates specialized subagents operating with independent contexts.

A rigid workflow is inappropriate because not every ticket contains the same combination or ordering of issues. B can improve behavior but leaves one agent responsible for managing all competing concerns and state. D increases raw context capacity without addressing decomposition or responsibility boundaries.

C is therefore the strongest architectural change when separate issue categories can be handled independently and then reconciled by a coordinating component. Relevant Study Guide topics: orchestrator-workers, subagents, delegation, task decomposition, context isolation, coordination, and synthesis.

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