You are the business analyst in your organization.

 Evaluation of a business need is a common task associated with customer complaints or loss of revenue, as it involves identifying and analyzing the root causes of the problem, the impact on the organization and the stakeholders, and the potential solutions and benefits. Evaluation of a business need helps to define the scope and objectives of the business analysis work and to justify the value proposition of the proposed solution.

References: The information is verified as per the BABOK® Guide and related IIBA resources, which outline the standards and practices for business analysis. The BABOK® Guide is a key resource for understanding business analysis tasks and techniques