Job shadowing is not a business analysis planning & monitoring activity, but an elicitation technique. Job shadowing involves following and observing a stakeholder as they perform their work tasks. It helps to elicit information about the current state of the business processes, the roles and responsibilities of the stakeholders, the problems and issues they face, and the opportunities for improvement. Job shadowing is part of the elicitation and collaboration knowledge area in the CCBA certification12
The business analysis planning & monitoring activities are the tasks and steps that are performed to plan, monitor, and control the business analysis work and deliver the business analysis outputs. They include:
Defining and determining business analysis processes: This is the activity of establishing and documenting the business analysis approach, activities, tasks, deliverables, roles, responsibilities, and governance. It helps to plan, monitor, and control the business analysis work, and to align it with the project objectives and stakeholder preferences.
Planning how requirements will be approached, traced, and prioritized: This is the activity of defining and documenting the requirements management plan, which specifies how the requirements will be elicited, analyzed, documented, validated, verified, approved, communicated, traced, prioritized, changed, and maintained. It helps to ensure the quality, consistency, and alignment of the requirements with the stakeholder needs and expectations.
Identifying stakeholders: This is the activity of determining who are the individuals or groups that have an interest or influence on the project or the solution, and what are their needs, expectations, and level of involvement. It helps to plan and execute the stakeholder engagement and communication strategies, and to manage the stakeholder relationships.
References:
Business Analysis Techniques - ECBA, CCBA, CBAP Endorsed, Section 7.4: Requirements Elicitation, p. 79-80.
Certification of Capability in Business Analysis (CCBA®) - Simplilearn, Module 6: Elicitation and Collaboration, Lesson 6.3: Conduct Elicitation, p. 6-7.
Business Analysis Certification Competencies, CCBA® | IIBA®, section “Plan Business Analysis Work”
CCBA Step-by-Step Application Process Guide - IIBA®, page 6, section “4. Review the Exam Blueprint”
CCBA® and CBAP® Certifications Study Guide - Google Books, Chapter 2: Business Analysis Planning and Monitoring
[CCBA® and CBAP® Certifications Study Guide - Packt Subscription], Chapter 2: Business Analysis Planning and Monitoring
