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You are defining escalation criteria for ambiguous cases in an automated workflow.

You are defining escalation criteria for ambiguous cases in an automated workflow.

Which set of criteria best supports consistent escalation?

A.

No escalation criteria; the model decides independently on every turn whether to escalate, without explicit confidence thresholds, impact categories, or classifier-based ambiguity flags.

B.

Escalation only after an affected customer has contacted support to complain, after the automated workflow has already completed without human review.

C.

Escalation at the discretion of whoever is available when the team’s on-call engineer has spare capacity, without a defined threshold, category, or ambiguity criterion.

D.

A confidence score below a defined threshold, presence of high-impact decision categories, ambiguity flags raised by content classifiers, and the user’s explicit request for review.

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