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A customer support team has proposed delegating customer refund decisions to a Claude-driven workflow with...

A customer support team has proposed delegating customer refund decisions to a Claude-driven workflow with no human review for refunds under 50 USD. The team's reasoning is that small refunds are low-risk and human review would erase the efficiency gain.

Which Delegation-competency principle should guide your response?

A.

Delegation should always include human review on every decision the workflow produces.

B.

Delegation scope should reflect the type of risk involved, not the transaction size alone.

C.

Delegation scope should be set primarily by maximizing efficiency gains across the workflow.

D.

Delegation should be avoided entirely wherever financial transactions occur in the workflow.

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