You are building a customer support resolution agent using the Claude Agent SDK.

A mid-process escalation should transfer the decision-ready state accumulated by the agent. The human reviewer needs the verified customer identity, relevant order information, the promotional-pricing discrepancy, the reason approval is required, and any actions already attempted. Option B preserves this information in a concise, structured handoff while avoiding unnecessary repetition of the complete raw transcript.

Anthropic’s tool-design guidance recommends returning high-signal information and stable identifiers containing only what Claude or the next workflow participant needs to determine the next action. Anthropic’s context-engineering guidance similarly advocates structured notes that preserve critical state and dependencies without retaining every redundant tool result. A structured escalation payload applies both principles and reduces handling time for the manager. ( https://platform.claude.com/docs/en/agents-and-tools/tool-use/define-tools )

Option A discards the investigation already completed. Option C violates the agent’s authorization boundary and risks an impermissible financial action. Option D provides auditability, but a reference ID alone forces the human to reconstruct the case from an excessively broad transcript. Human control must remain meaningful when an agent encounters a decision outside its authority; the agent should pause and hand the decision back with sufficient supporting context. ( https://www.anthropic.com/research/trustworthy-agents )

Official references/topics: Structured agent handoffs, high-signal tool results, human-control boundaries, persistent structured state.