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An associate is responding to an executive who claims that Claude will eliminate the need...

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An associate is responding to an executive who claims that Claude will eliminate the need for any human review on customer-facing content. The executive is the budget approver for the team's AI tools.

Which response is most appropriate?

A.

Escalate the executive's claim to a senior leader outside the team before responding directly, since the issue affects more than just the associate's team.

B.

Pilot the executive's proposal on a low-risk subset of customer-facing content first, and use the pilot results to make the case for retaining human review on higher-risk content.

C.

Defer to the executive's authority and remove the human review step from customer-facing content, monitoring the results closely for the first several weeks.

D.

Acknowledge the productivity gains, then explain that human review remains essential on customer-facing content because of accuracy and brand risk, with specific examples.

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