Process Performance Indicators with respect to the top management and other initiatives
B.
Process Performance Measurement with respect to the management and evaluation of initiatives
C.
Implementation of a reference model based on good practices
D.
Hiring a Process Officer helps to clarify the best framework
The Answer Is:
B
This question includes an explanation.
Explanation:
Process performance measurementis a cornerstone ofgovernance, as it enablesobjective evaluation, supports alignment with strategy, and informs management decisions about which initiatives to prioritize or adjust.
“Effective governance requires continuous performance measurement that aligns with strategic goals and allows the enterprise to monitor and control initiatives.”
– ABPMP CBOK®, Chapter 6 – Process Performance Management
[Reference: ABPMP CBOK®, Chapter 6 – Process Performance Management, ]
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