Process transformation leads to

Process transformationinvolves afundamental changeto how a business process operates. This may involvereplacing old processes with new ones, especially when the current design no longer aligns with business goals or market needs.

“Transformation efforts aim at redesigning processes to significantly enhance performance or create entirely new ways of operating that align with strategic shifts.”

– ABPMP CBOK®, Chapter 7 – Process Transformation

Drivers for transformation include:

Technological disruption

Mergers or acquisitions

Customer behavior changes