The role of a spokesperson for an organization during an incident includes:
A.
Advising top management on lines to take
B.
Supporting the operational team in developing communications for social media
C.
Representing the organization at press conferences
D.
Representing the organization at post-incident reviews with regulators
The Answer Is:
C
This question includes an explanation.
Explanation:
Within PP5 (Enabling Solutions), communications arrangements are enabled through defined roles, procedures, and coordination mechanisms so messaging is timely, accurate, and controlled during an incident. A designated spokesperson is a core crisis-communications role because they provide the public-facing “voice” of the organization and personify the response to external audiences. The CDC’s Crisis & Emergency Risk Communication guidance describes the designated spokesperson as critical in a crisis and emphasizes that the spokesperson embodies the organization’s response for various audiences.
That aligns directly with option C: representing the organization at press conferences (and similar media interactions). Option A can be performed by communications advisors, but it is not the defining duty of the spokesperson role itself. Option B (writing social media for operational teams) is typically handled by communications staff under the communications lead, not necessarily the spokesperson. Option D (regulator post-incident reviews) is usually led by accountable executives, legal/compliance, and incident owners; the spokesperson may support, but it is not the primary spokesperson duty described in crisis-communications guidance.
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