Jenni is the business analyst for the UHQ Organization.

Problem tracking is not a technique for conducting elicitation, but rather a technique for managing requirements. Problem tracking is used to identify, document, and resolve issues that arise during the business analysis process. Problem tracking helps to ensure the quality and validity of the requirements and the solutions. References:

CBAP / CCBA Certified Business Analysis Study Guide, 2nd Edition, Chapter 4: Elicitation and Collaboration, p. 177

BABOK® Guide, Section 4.2: Conduct Elicitation, p. 106-107

BABOK® Guide, Section 4.6: Manage Requirements, p. 121-122