Which of the following roles should be included in an Agile Service Management Team?

An Agile Service Management Team typically requires aLeaderwho guides the team in applying Agile practices, ensuring collaboration, and delivering value. Let’s evaluate the roles:

A.Correct.A leader is necessary to inspire, guide, and ensure the team adheres to Agile principles. This role may overlap with an Agile Service Manager or Scrum Master.

B.Incorrect. While developers may be part of service delivery teams, they are not mandatory for every Agile Service Management team, which focuses more on service processes.

C.Incorrect. Designers may contribute to specific tasks, but they are not core members of Agile Service Management teams.

D.Incorrect. While the customer provides input, they are not part of the team but rather a stakeholder.

References:

ITIL 4 Service Value Chain: Roles and responsibilities in Agile Service Management.