PeopleCert CASM Question Answer
Which of the following is a benefit of Agile Service Management?
Overcome constraints in process workflows
Meet customer requirements faster and more accurately
Improve the velocity of process improvement teams
All of the above
Agile Service Management delivers numerous benefits by combining Agile principles with service management.
A.Correct. Agile Service Management overcomes workflow constraints by improving flexibility and adaptability.
B.Correct. Agile ensures faster delivery of services that meet customer needs.
C.Correct. Agile fosters incremental improvements, increasing the velocity of process improvement teams.
D.Correct. All of the above are true benefits of Agile Service Management.
References:
Benefits of Agile Service Management in ITSM frameworks like ITIL.
TESTED 15 Aug 2025
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