A network administrator receives a ticket regarding an error from a remote worker who is...

The most likely cause of the error is the failure of TPM authentication. TPM stands for Trusted Platform Module, which is a hardware component that stores encryption keys and other security information. TPM can be used by BitLocker to protect the encryption keys and verify the integrity of the boot process. If TPM fails to authenticate the laptop, BitLocker will enter recovery mode and ask for a recovery PIN, which is a 48-digit numerical password that can be used to unlock the system. The administrator should check the TPM status and configuration and make sure it is working properly. Verified References:

https://support.microsoft.com/en-us/windows/finding-your-bitlocker-recovery-key-in-windows-6b71ad27-0b89-ea08-f143-056f5ab347d6

https://learn.microsoft.com/en-us/windows/security/operating-system-security/data-protection/bitlocker/bitlocker-recovery-guide-plan

https://docs.sophos.com/esg/sgn/8-1/user/win/en-us/esg/SafeGuard-Enterprise/tasks/BitLockerRecoveryKey.html