Which of the following set of items belongs to the communications management plan?
A.
Escalation processes and meeting management
B.
Project schedule and glossary of common terminology
C.
Escalation processes and stakeholder communication requirements
D.
Interactive communication model and information to be communicated
The Answer Is:
C
This question includes an explanation.
Explanation:
According to the PMBOKĀ® Guide, the Communications Management Plan is a component of the project management plan that describes how, when, and by whom information about the project will be administered and disseminated.
Escalation Processes and Stakeholder Communication Requirements (Choice C): These are two core elements explicitly listed in the PMI standards as part of the plan:
Stakeholder Communication Requirements: This identifies which stakeholders need what information, the format they require, and the frequency of the communication.
Escalation Processes: This defines the time frames and the names of the people (higher-level management) to whom an issue should be escalated if it cannot be resolved at a lower level.
Escalation and Meeting Management (Choice A): While " Escalation " is correct, Meeting Management is generally considered a set of techniques or procedures rather than a formal component of the subsidiary plan itself, though meeting schedules are included.
Project Schedule and Glossary (Choice B): The Project Schedule is a separate subsidiary document/baseline. While a Glossary of Common Terminology is indeed part of the Communications Management Plan, the inclusion of the schedule makes this choice incorrect.
Interactive Communication Model and Information (Choice D): The " Information to be communicated " is part of the plan. however, the Interactive Communication Model is a Communication Technology/Method (a tool), not a part of the formal plan ' s contents. The plan describes which methods will be used, but it doesn ' t " contain " the model itself.
The Communications Management Plan acts as the " roadmap " for all project interactions. By including clear Escalation Processes, the project manager ensures that roadblocks are handled efficiently without causing unnecessary delays to the project timeline.
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