Which of the following is example of communication tools and techniques?

According to the PMBOK® Guide, communication tools and techniques are utilized to facilitate the effective exchange of information among project stakeholders. In the process of Manage Communications, several interpersonal and team skills are categorized as vital techniques:

Conflict Management: Communication is not just about sending data; it involves managing the interpersonal dynamics that arise from that data. Conflict management is a key communication technique used to bring the team into alignment, resolve disagreements regarding information, and ensure that the project environment remains collaborative.

Effective Communication: Conflict management requires active listening, body language awareness, and meeting management—all of which are integral to the communication competence of a project manager.

Why other options are incorrect:

Option B: Stakeholder mapping: This is a tool and technique used in the Identify Stakeholders process (part of Data Representation). While it informs communication, it is a classification tool, not a communication delivery technique.

Option C: Advertising plan: While advertising can be a part of external communication, an " advertising plan " is typically a component of procurement or marketing documentation. It is not listed as a standard communication tool or technique in the PMBOK Guide ' s communications management section.

Option D: Developing team: Develop Team is a process in Resource Management, not a tool or technique for communication. While developing a team requires communication, the process itself is focused on improving competencies and team member interaction.