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During a routine periodic KYC refresh of a policyholder and client of an insurance company,...

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During a routine periodic KYC refresh of a policyholder and client of an insurance company, updated business registry documentation has highlighted that the policyholder's business has changed addresses five times during the last year and that the ultimate beneficial owner (UBO) changed two weeks ago.

What actions should be taken immediately?

A.

Investigate the changes of address and change of UBO and in the meantime decline payment and withdrawal instructions from the policy until completion of the investigation and next steps are agreed upon

B.

Request the relationship manager set up a meeting with the policyholder to update their address and submit details of the new UBO in the name of good customer service

C.

Investigate the changes of address and change of UBO and in the meantime freeze the client's policy

D.

File a suspicious transaction report because the insurance company was not made aware of the business' change of UBO

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