You are looking at a list of Active Incidents.

ServiceNow CAD Question Answer

You are looking at a list of Active Incidents. You want to exclude Incidents with the state of Resolved. How might you do that?

On State column title, right-click select Filter Out > Resolved

On the list of records, locate and right-click on the Resolved value, select Exclude

Click Funnel icon, click AND. Select Resolved. Is Not, State, click Run

On the list of records, locate and right-click on the Resolved value, select Filter Out

On Search, select State, type not Resolved, press enter

CAD PDF/Engine

Get 60% Discount on All Products, Use Coupon: "8w52ceb345"