ServiceNow CAD Question Answer
While on an Incident record, how would you add a Tag for "Special Handling" to the record?
Click on the More options (...) icon, click Add Tag, type Special Handling, press enter
On the Tag field, select Special Handling from the choice list
On the Special Handling field check the box
Click on the Context menu, select Add Tact, type Special Handling. press enter
TESTED 16 Jul 2025
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