A Wait For step in a Smart Walk-Thru pauses the flow until specific conditions are met, such as an element appearing on the screen or a page load completing. If users are dropping off after a Wait For step, the most likely cause is that the condition rules are not being satisfied, causing the flow tostall. Investigating the Wait For condition rules—such as checking if the targeted element is correctly identified, the condition is achievable, or the timeout period is sufficient—helps identify and resolve the issue.
The other options are less relevant:
Updating step triggers(A) applies to user actions that advance steps, not Wait For conditions.
Looking at step initiators(B) relates to how the Smart Walk-Thru starts, not why users drop off mid-flow.
Removing the step completely(D) is a last resort and doesn’t address the root cause.
Extract from Official WalkMe Documentation:
Per the WalkMe Editor User Guide (SAP WalkMe Digital Adoption Consultant Study Guide, Section 2.2: Smart Walk-Thrus):
“Wait For steps pause a Smart Walk-Thru until predefined conditions are met, such as an element becoming visible. If users drop off at a Wait For step, review the condition rules to ensure they are correctly configured and achievable within the expected timeframe.”
The courseAdvancing Your Skills in Building WalkMe Solutionsadvises:
“Significant drop-off at a Wait For step often indicates misconfigured condition rules, such as an element not appearing as expected. Use the Flow Tracker and Insights to analyze and adjust these rules.”
Option C is the correct choice, as it focuses on investigating the Wait For condition rules to address the drop-off issue.
[References:, SAP WalkMe Digital Adoption Consultant Study Guide, Section 2.2: Smart Walk-Thrus., WalkMe Editor User Guide, “Wait For Steps” Section., Course:Advancing Your Skills in Building WalkMe Solutions, Module 6: Troubleshooting Smart Walk-Thrus., ]
