To open a support ticket with WalkMe’s technical experts, users should visit theWalkMe World Community, an online platform where customers can access support resources, submit tickets, and engage with WalkMe’s support team. This community serves as the primary channel for technical assistance, offering a streamlined process for reporting issues and receiving expert guidance.
The other options are incorrect:
Insights(B) is an analytics tool for tracking user behavior, not for support.
WalkMe Console(C) is not a standard WalkMe platform for support; it may refer to internal tools.
Admin Center(D) manages account settings and permissions, not support tickets.
Extract from Official WalkMe Documentation:
According to the SAP WalkMe Digital Adoption Consultant Study Guide (Section 1.11: Support and Resources):
“The WalkMe World Community is the primary platform for submitting support tickets to WalkMe’s technical experts, providing access to help articles and direct support.”
The courseGetting Started with Building WalkMe Solutionsstates:
“For technical issues, use the WalkMe World Community to open a support ticket, ensuring prompt assistance from WalkMe’s support team.”
Option A, WalkMe World Community, is the correct place to open a support ticket.
[References:, SAP WalkMe Digital Adoption Consultant Study Guide, Section 1.11: Support and Resources., WalkMe Support Guide, “Accessing WalkMe World Community” Section., Course:Getting Started with Building WalkMe Solutions, Module 13: Accessing Support., ]
