You have cleared a customer open item but want to undo this action.

In SAP S/4HANA, when you clear a customer open item (e.g., by matching an invoice with a payment), the system creates a clearing document to mark the transaction as cleared. If you later realize that the clearing was incorrect or needs to be undone, SAP provides specific options to handle this situation. Let’s analyze each option to determine the correct answers.

Explanation of Each Option:

C. Reset and reverse the clearing document

Correct : This option allows you to reset the clearing (i.e., reopen the cleared items) and then reverse the clearing document itself. Reversing the clearing document ensures that the original clearing entry is removed from the system, and the cleared items are restored to their original open status. This is useful if the clearing document contains errors or if the clearing was performed in the wrong period.

Reference : According to SAP documentation, resetting and reversing the clearing document is a standard procedure to completely undo the clearing process.

D. Reset the clearing document

Correct : This option allows you to reset the clearing , which reopens the previously cleared items without reversing the clearing document. The clearing document remains in the system as a historical record, but the items are restored to their open status. This is useful if you only need to reopen the items for further processing (e.g., applying a different payment or correcting the clearing).

Reference : SAP documentation confirms that resetting the clearing document restores the open items while retaining the clearing document for audit purposes.

A. Repost the clearing document

Incorrect : Reposting the clearing document is not a valid option for undoing a clearing action. Once a clearing document has been created, it cannot be "reposted" to undo the clearing. Instead, you must use the reset or reset-and-reverse functionality to reopen the items.

Reference : Reposting applies to other types of documents (e.g., erroneous postings) but is not relevant for clearing documents.

B. Reverse the clearing document

Incorrect : While reversing the clearing document is part of the process, it cannot be done independently. Before reversing the clearing document, you must first reset the clearing to reopen the items. Therefore, this option is incomplete and incorrect on its own.

Reference : SAP requires the clearing to be reset before the clearing document can be reversed.

Key References to SAP Documentation:

SAP S/4HANA Finance for Accounts Receivable and Payable : Explains the clearing process and how to undo clearing actions using reset and reversal functionalities.

SAP Help Portal - Clearing Documents : Provides detailed guidance on resetting and reversing clearing documents in SAP S/4HANA.

Open Item Management in SAP S/4HANA : Describes how clearing documents affect open items and how to manage them.

Reversal of Financial Documents : Highlights the steps required to reverse clearing documents after resetting the cleared items.