In a service confirmation, what is the actual duration used for?

Theactual durationin a service confirmation (e.g., IW41) records time spent on a task. The correct answers areA, C, D.

Capturing the technician’s working time (A):Actual duration (e.g., 5 hours) logs the technician’s effort.

Creation of a CATS entry (C):Transfers time to CATS for payroll/HR integration.

Calculation of internal costs (D):Multiplies duration by rate (e.g., $50/hour) for cost posting.

Why Not the Others?

B:Capacity updates are planning-based, not from confirmations.

E:Customer price uses billing rates, not just duration.

"Actual duration in a service confirmation captures working time, creates CATS entries, and calculates internal costs."