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How would you validate a result measure ‘retention rate’ if the customer has a concern...

How would you validate a result measure ‘retention rate’ if the customer has a concern that the number is NOT accurate? Please refer to the formula below: Retention Rate = (SOP Headcount + External Hires - Terminations)/(SOP Headcount + External Hires) *100. Note: There are 3 correct answers to this question.

A.

Validate that the External Hires measure produces the correct figure via Drill to Detail.

B.

Validate that the EOP Headcount measure produces the correct figure via Drill to Detail.

C.

Validate that the SOP Headcount measure produces the correct figure via Drill to Detail.

D.

Validate that the Average Headcount measure produces the correct figure via Drill to Detail.

E.

Validate that the Termination measure produces the correct figure via Drill to Detail.

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