Which interview question should you avoid?

In the context of SAP Design Thinking methodology, interviews are a crucial part of the Empathy phase where the goal is to deeply understand the user's experiences, challenges, and needs. The type of questions asked during this phase should be open-ended, non-leading, and focused on gaining insights into the user’s emotions, behaviors, and pain points.

Option A: Why do you feel stressed during this process?This question is valid as it seeks to understand the emotional state of the user in relation to a specific process. It aligns with the goal of uncovering pain points and emotional triggers, which is central to empathy in Design Thinking.

Option B: Can you show me how you interact with the software?This question is also valid because it encourages the user to demonstrate their interaction with the software, providing valuable behavioral insights. Observing users in action is a key technique in understanding their actual workflow and challenges.

Option C: What do you do when you arrive at office?.This question should be avoided because it is too broad and does not directly relate to the specific process or problem being investigated. It lacks focus and may lead to irrelevant information that does not contribute to understanding the user’s needs or pain points. According to SAP Design Thinking principles, questions should be purposeful and aimed at eliciting meaningful insights related to the user experience.

Option D: Would you prefer to skip this step in the process?This question is valid as it invites the user to express preferences and opinions about specific steps in a process, potentially revealing inefficiencies or areas for improvement.