How would an interview team identify the workarounds that users perform?

[Reference:SAP highlights the value of direct observation in uncovering implicit needs and workarounds., , 2. By Asking "Why" Questions (Correct - C)Definition:Asking "why" questions helps uncover the underlying reasons behind user behaviors and decisions., Why it’s effective:, Probing deeper into user actions reveals the motivations and challenges driving their workarounds., SAP Design Thinking methodology advocates for open-ended questioning to gain a deeper understanding of user needs and contexts., Reference:SAP recommends using "why" questions to explore root causes and uncover insights during interviews., , Why the Other Options Are IncorrectA. By Asking Binary Questions (Incorrect)Reason:Binary questions (e.g., yes/no) limit the depth of responses and fail to uncover nuanced insights., Explanation:Open-ended questions are more effective for exploring user behaviors and identifying workarounds., Reference:SAP Design Thinking methodology discourages binary questions in favor of exploratory questioning., D. By Understanding the User Types and the Context of the Challenge (Incorrect)Reason:While understanding user types and context is important, it does not directly identify workarounds., Explanation:Identifying workarounds requires direct observation and probing questions rather than high-level contextual understanding., Reference:SAP Design Thinking methodology emphasizes specific techniques like observation and questioning over general contextual analysis., , ]