The Run phase of the SAP Activate methodology focuses on operating, monitoring, and optimizing the SAP S/4HANA Cloud Public Edition system post-go-live. Certain change management activities are unique to this phase due to their reliance on live system usage.
Option A: Mapping of SAP roles to employeesIncorrect. Role mapping occurs in the Explore or Realize phases, when business roles are aligned with employee responsibilities. TheSAP S/4HANA Cloud Security Guidestates, “Role mapping is completed pre-go-live to ensure users have appropriate access upon system activation.”
Option B: Development of the user adoption strategyIncorrect. The user adoption strategy is developed in the Prepare or Explore phases to guide change management efforts. TheSAP S/4HANA Cloud OCM Guidenotes, “The user adoption strategy is defined early in the project to drive effective change management throughout the implementation.”
Option C: Measurement of actual user adoption metricsCorrect. Measuring actual user adoption metrics, such as system usage or process adherence, can only occur in the Run phase when the system is live and users are actively engaging with it. TheSAP Activate Methodology Guideexplains, “In the Run phase, change management includes measuring actual user adoption metrics to assess the effectiveness of adoption efforts and identify areas for improvement.”
Option D: Conduction of a pulse checkIncorrect. Pulse checks, which gauge stakeholder sentiment, can be conducted in multiple phases, including Prepare and Explore, to monitor change readiness. TheSAP OCM Guideclarifies, “Pulse checks are performed throughout the project lifecycle to assess stakeholder engagement, not exclusively in the Run phase.”
Extract from Official Documentation:
SAP Activate Methodology Guide(SAP Community,https://community.sap.com ): “The Run phase includes unique change management activities such as measuring actual user adoption metrics, which rely on live system data to evaluate the success of adoption initiatives.”
SAP S/4HANA Cloud OCM Guide(SAP Help Portal,https://help.sap.com ): “Measuring user adoption metrics is a Run phase activity that assesses how effectively users are engaging with the SAP S/4HANA Cloud system, enabling targeted optimization efforts.”
Additional Context:
Measuring user adoption metrics in the Run phase provides actionable insights into system usage, helping organizations refine training, address resistance, and maximize ROI. This activity is unique to the post-go-live environment, distinguishing it from planning or preparatory change management tasks.
[:, SAP Help Portal: SAP S/4HANA Cloud OCM Guide (https://help.sap.com)., SAP Community: SAP Activate Methodology Guide (https://community.sap.com)., SAP S/4HANA Cloud Security Guide: Details role mapping., SAP S/4HANA Cloud Study Guide: Explains Run phase activities., ]
