The SAP Service and Asset Manager application enables maintenance workers to perform various tasks related to asset management, such as:
Confirm time sheets: Maintenance workers can record the time spent on work orders and operations, and submit them for approval. They can also view the status of their time confirmations and edit or delete them if needed. This functionality helps to track the labor costs and efficiency of the maintenance work1.
Attach documents: Maintenance workers can attach documents, such as photos, videos, audio files, or PDFs, to work orders, notifications, or equipment. This functionality helps to provide additional information or evidence for the maintenance work2.
Display maps: Maintenance workers can view the location of assets, work orders, or notifications on a map. They can also use the map to navigate to the destination, filter the map items, or switch between different map layers. This functionality helps to improve the spatial awareness and planning of the maintenance work3.
Display and maintain technical objects: Maintenance workers can view the details of technical objects, such as equipment, functional locations, or linear assets, and perform actions on them, such as creating notifications, work orders, or measurements. They can also edit the technical object data, such as the status, serial number, or manufacturer. This functionality helps to manage the lifecycle and performance of the assets.
The functionalities that are not available in the SAP Service and Asset Manager application for a maintenance worker are:
Schedule resources: This functionality is available in the SAP S/4HANA Asset Management application, which is a web-based application that supports the planning and scheduling of maintenance work. Maintenance planners and schedulers can use this application to assign resources, such as technicians, tools, or materials, to work orders and operations, and optimize the resource utilization and availability.
Change task list: This functionality is also available in the SAP S/4HANA Asset Management application, which allows maintenance planners and engineers to create and modify task lists, such as general task lists, equipment task lists, or functional location task lists. Task lists are used to define the sequence of operations and activities for recurring maintenance work.
Change BOM: This functionality is also available in the SAP S/4HANA Asset Management application, which allows maintenance engineers and technicians to create and change bills of materials (BOMs) for technical objects, such as equipment or functional locations. BOMs are used to list the components and materials that are required for the maintenance work.
Create a work order on the ESRI map: This functionality is not available in the SAP Service and Asset Manager application, which only supports viewing the existing work orders on the map. To create a work order on the map, the maintenance worker would needto use the SAP Work Manager application, which is another mobile application that integrates with the ESRI ArcGIS platform. The SAP Work Manager application allows the maintenance worker to create a work order by tapping on a map location, and assign the work order to a technician or a crew.
References: 1: SAP Service and Asset Manager User Guide - Maintenance Persona - Time Management 2: SAP Service and Asset Manager User Guide - Maintenance Persona - Attachments 3: SAP Service and Asset Manager User Guide - Maintenance Persona - Maps : [SAP Service and Asset Manager User Guide - Maintenance Persona - Technical Objects] : [SAP S/4HANA Asset Management - Resource Scheduling] : [SAP S/4HANA Asset Management - Task Lists] : [SAP S/4HANA Asset Management - Bills of Material] : [SAP Work Manager User Guide - Creating Work Orders on the Map]
