Which general recommendations help to deliver change management successfully?

Successful change management in SAP OCM hinges on people and collaboration. Option C is correct—being user-centric and empathetic (e.g., addressing a user’s fear of change with tailored support) ensures adoption by meeting emotional and practical needs, not just pushing info. Option D is correct as trustful cooperation with project management—e.g., aligning OCM with milestones—integrates efforts, like syncing training with testing, avoiding silos.

Option A is incorrect—standard tools help, but flexibility (e.g., custom workshops) is key; rigidity limits impact. Option B is incorrect—ROI calculation is impractical for OCM’s qualitative benefits (e.g., morale); focus is on outcomes, not finance. SAP OCM thrives on empathy and partnership.

“Deliver change management successfully by being user-centric and empathetic, and fostering trustful cooperation with project management” (SAP OCM Framework, Success Recommendations).