What are possible people-related challenges that change management has to address during an SAP cloud...

SAP cloud implementations introduce significant people-related challenges that change management must mitigate. Option A is correct because the “not-invented-here” syndrome—where users reject external standards (e.g., SAP best practices) in favor of legacy processes—leads to resistance and lack of buy-in, a common barrier in cloud projects due to reduced customization. Option B is correct as users often face stress and frustration when unlearning old habits to adopt new workflows, especially with cloud solutions’ standardized processes, which differ from familiar systems. This emotional response requires targeted enablement and support.

Option C is incorrect—users don’t typically adapt the cloud solution technically (that’s an IT role); their resistance is more about adoption, not technical customization skills. Option D is incorrect; cloud implementations aim to streamline tasks, not add repetitive ones, so boredom isn’t a typical challenge—resistance stems from change, not monotony. SAP OCM focuses on overcomingattitudinal and behavioral hurdles to ensure adoption.

“People challenges include resistance from a ‘not-invented-here’ attitude and stress from unlearning old habits, requiring change management to foster acceptance and adaptation” (SAP OCM Framework, People-Related Challenges).