What are organizational structures used for in SAP Service Cloud?

Step 1: Organizational Structures in SAP Service CloudOrganizational structures define the relationships and hierarchies within the system to streamline operations.

Reporting Line Functions:

Define managerial hierarchies for escalations and approvals.

Assignment of Page Layouts:

Assign custom page layouts based on organizational roles.

Access Control:

Implement access restrictions based on organizational roles and contexts.

Step 2: Key Uses

SAP Help Portal: Organizational structure setup.

References