Which of the following services can be activated in SAP Service Cloud Version 2?

Activable services in SAP Service Cloud include:

Agent Desktop (B): The primary interface for agents to manage cases, communications, and customer data.

Live Activity Configuration (A): Enables real-time customer interaction features (e.g., chat, co-browsing).

Why other options are incorrect:

C. Initial User: Part of system setup, not a "service."

D. Templates: Predefined configurations, not activable services.

References:

SAP Service Cloud Administration Guide: "Activating Standard Services".

SAP Launchpad: "Service Activation for Agent Desktop and Live Features."