To control the access rights of a user, you can use the following options:
Assign employee to organizational unit: By assigning an employee to an organizational unit, you can define the scope and responsibility of the user within the organizational structure. The organizational unit determines the access rights of the user to the data and transactions related to that unit, such as cases, service orders, contracts, and products. For example, you can assign a service agent to a specific service team or region, and restrict their access to the cases assigned to that team or region.
Assign restriction rules: By assigning restriction rules to a business role, you can further limit the access rights of the user to the data and transactions based on certain criteria, such as status, priority, category, or territory. Restriction rules can be applied to read and write access, and can be defined for different business objects, such as cases, service orders, contracts, and products. For example, you can assign a restriction rule to a business role that allows the user to read only the cases with high priority, or to write only the cases with open status.
References = Setting up user access rights and restrictions, Org Structure
To control the access rights of a user in SAP Service Cloud Version 2, one can "Assign an employee to an organizational unit," which sets the user's access level based on their role within the organizational structure. This ensures that users have access only to the information and functions relevant to their position. Another method is to "Assign restriction rules," which allows for the specification of detailed access controls based on various criteria, further refining what users can see and do within the system, ensuring data security and compliance with business policies.
