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For which scenarios do you need a service call instead of an activity in SAP...

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For which scenarios do you need a service call instead of an activity in SAP Field Service Management? Note: There are 2 correct answers to this question.

A.

When you need to send an engineer to the customer

B.

When you need to set up a meeting with the customer

C.

When you need to record a problem for the customer

D.

When you need to plan an appointment at the customer

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