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Which of the following is possible when creating tickets in the Agent Desktop?

SAP C_C4H51_2405 Full Course Access
SAP C_C4H51_2405 View All Questions

Which of the following is possible when creating tickets in the Agent Desktop?

A.

You can create knowledge articles.

B.

You can manually select the SLA.

C.

You can select multiple registered products in a single ticket.

D.

You can manually assign a maintenance plan.

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